SwiftMed Privacy Policy
SwiftMed (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you,” “your”) while providing safe, reliable, private-pay non-emergency medical transportation (NEMT) services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, or services (collectively, the “Platform”).
By using the SwiftMed Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Account Information
Name, email address, phone number
Payment information (processed securely through third-party payment processors)
Login credentials
b) Ride Information
Pickup and drop-off locations
Ride history and preferences
Medical mobility requirements (ambulatory, wheelchair, stretcher)
c) Device & Usage Data
IP address, browser type, operating system
App usage and activity logs
Location data (for ride tracking)
d) Communication
Customer service inquiries
Feedback or support requests
2. How We Use Your Information
We use your information to:
• Provide and manage transportation services
• Process payments and billing
• Match users with qualified drivers
• Send ride confirmations, updates, and notifications
• Improve our Platform and services
• Respond to inquiries and support requests
• Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
• Independent drivers to provide transportation services
• Service providers for payment processing, app hosting, analytics, or support
• Legal authorities when required by law or to protect rights and safety
• Business transfers in connection with mergers, acquisitions, or asset sales
4. Location Data
SwiftMed collects your location to:
• Match you with nearby drivers
• Provide real-time ride tracking
• Calculate ride distances and fares
Location data is stored only as long as necessary to provide services and improve the user experience.
5. Security of Your Information
We implement administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission or storage is completely secure. By using the Platform, you acknowledge and accept this risk.
6. Your Choices
• Access & Update: You can update your account information in the app.
• Delete Account: You can request deletion of your account by contacting support.
• Marketing Communications: You may opt out of promotional emails at any time.
7. Children’s Privacy
SwiftMed is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such information, we will delete it.
8. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
9. Retention of Data
We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Data related to completed rides may be stored for record-keeping, reporting, and quality assurance.
10. Changes to This Privacy Policy
SwiftMed may update this Privacy Policy from time to time. Updates will be posted on the Platform with a new effective date. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us - (Coming Soon)
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@goswiftmed.com